Audio and Video

English for specific Purposes:

I'm going to teach to receptionists who are going to work in a hotel. I found this video on youtube called English for Hotel and Tourism: Checking into a hotel.
 http://www.youtube.com/watch?v=wyqfYJX23lg

I searched on google (pdf receptionist giving directions) On this webpage you can find examples of diagrams and directions. The second part ,exercises and key vocabulary, the last part phrases that they should repeat.
http://www.bayvut.com.au/sites/default/files/%20eft_baivo_9.pdf

Here you can find an audio an a dialogue about "Booking a hotel room". This could work to practice pronunciation and how to manage things if the costumer needs something.
http://search.babylon.com/?q=booking+in+a+hotel+in+english&s=web&as=0&rlz=0&babsrc=NT_ssç